Return & Refund Policy
Last Updated: November 21st, 2025
This Return & Refund Policy (“Policy”) governs the terms under which OneStop Northwest (“Company,” “we,” “our,” or “us”) processes returns, refunds, replacements, and cancellations for products and services purchased by clients (“Client,” “you,” or “your”). By placing an order with OneStop Northwest, you agree to the terms set forth below.
1. Promotional Products Policy
1.1 Custom & Decorated Merchandise
Many promotional items offered by OneStop Northwest are customized or decorated according to client specifications. Due to the unique and personalized nature of these items, all sales of decorated or customized products are final.
Accordingly:
- No returns, refunds, or exchanges will be accepted once a product has entered the decoration, customization, or production phase.
- This applies to all items bearing logos, artwork, personalization, or branding provided or approved by the Client.
1.2 Incorrect Decoration, Production Errors, or Defective Items
Notwithstanding Section 1.1, OneStop Northwest stands behind the quality of its products. If an item is received with:
- A decoration that does not match the Client-approved proof,
- A production or decoration error caused by the supplier or decorator, or
- A defect in the product itself,
We will, at our discretion, repair, remake, or replace the affected item(s) at no additional cost to the Client.
1.2.1 Client Obligations
To qualify for remediation under this section, the Client must notify OneStop Northwest within five (5) business days of receiving the order and provide:
- The order number;
- Photographic documentation of the issue; and
- A description of the defect or discrepancy.
Failure to provide timely notice may limit available remedies.
1.3 Non-Decorated Items and Samples
Non-decorated items, blank goods, or supplier samples may be eligible for return subject to the supplier’s return authorization policies.
- All sample or blank-item returns must receive prior approval from a OneStop Northwest representative.
- Restocking fees and return shipping costs may apply.
2. Digital Marketing Services Policy
2.1 Subscription Services
Digital marketing services—such as SEO, content management, advertising management, hosting add-ons, and other monthly retainers—are billed on a recurring subscription basis.
2.1.1 Cancellation
Clients may cancel digital marketing services at any time. Cancellations take effect at the end of the current billing cycle unless otherwise stated in the applicable service agreement.
2.1.2 Refunds
Because digital marketing services involve time-based labor, ongoing work, and resource allocation, OneStop Northwest does not issue refunds for:
- The current month of service,
- Any previous month(s) of service, or
- Any period during which work has already been performed.
All fees accrued up to the cancellation effective date remain due and payable.
3. Proof Approval and Client Responsibility
3.1 Artwork, Proofs, and Project Details
For promotional product orders, production begins only after the Client approves all proofs and/or project details. By issuing approval—whether electronically or in writing—the Client confirms that:
- All product specifications, colors, sizes, and quantities are accurate;
- All artwork, design elements, and decoration placements are correct; and
- The Company may proceed with production based on the approved proof.
Errors resulting from Client-approved proofs are not eligible for refund or free replacement.
4. Shipping, Delivery, and Carrier Delays
Once an order has shipped, OneStop Northwest is not responsible for delays, damages, or delivery issues caused by the carrier.
- We will assist clients in filing claims with the carrier when appropriate.
- Carrier delays do not constitute grounds for a refund.
5. Limitation of Remedies
Except as expressly provided in this Policy, OneStop Northwest’s sole obligation and the Client’s exclusive remedy shall be limited to replacement, correction, or repair of the defective or incorrect items or services.
Under no circumstances shall the Company be liable for indirect, incidental, consequential, or special damages arising from or related to any order or service.
6. Contact Information
For questions regarding this Policy or to report an issue, please contact:
OneStop Northwest – Support Team
📩 support@onestopnw.com
🌐 www.onestopnw.com/contact
📞 Your Client Representative