OneStop Northwest – Terms & Conditions
Last updated: November 21, 2025
These Terms & Conditions (“Terms”) govern all purchases, orders, and services provided by OneStop Northwest (“Company,” “we,” “us,” or “our”). By placing an order, approving a proof, making a payment, or using our services, the client (“Customer,” “you,” or “your”) agrees to be bound by these Terms.
1. General Conditions
1.1 Scope of Services
OneStop Northwest provides promotional products, printing & packaging, company stores, design services, marketing solutions, hosting, digital services, business consulting, and related business products.
1.2 Authority to Purchase
You confirm you are authorized to enter into agreements on behalf of yourself or your organization.
1.3 Right to Refuse Service
We may refuse service or orders for any reason, including misuse, inappropriate artwork, or past due accounts.
2. Estimates, Quotes & Pricing
2.1 Validity
Estimates and quotes are valid for 30 days unless otherwise stated.
2.2 Pricing Adjustments
Prices are subject to change due to inventory, supplier changes, material costs, or economic conditions. Any changes will be communicated prior to order confirmation.
2.3 Price Match or Beat Guarantee
Requires valid written proof of the competitor’s quote. Additional terms apply (see our Price Match Policy).
3. Orders, Proofs & Approvals
3.1 Order Confirmation
Orders begin only after:
- The Estimate or Sales Order is approved
- Required deposits (if any) are paid
- Final artwork/files are received
3.2 Proof Approval Requirement
Proof approval is required for any decorated, printed, or produced item. You are responsible for reviewing spelling, placement, colors, fonts, sizing, and layout.
3.3 Changes After Approval
Any changes after proof approval may result in additional fees and may delay production.
4. Production, Turnaround & Over/Under Runs
4.1 Estimated Production Times
All production and delivery times are estimates. High-demand seasons, supply chain issues, shipping delays, or acts of nature may affect production schedules.
4.2 Rush Orders
Rush services may be available depending on the item and vendor. Fees apply and turnaround time begins after artwork approval and payment.
4.3 Over/Under Runs (Promotional Products & Print)
Industry standards permit a 5–10% overrun or underrun on most promotional product and print orders.
- You agree to accept and pay for up to 10% overrun
- You acknowledge orders may arrive up to 10% under quantity
Over/under runs are not considered defects and are not eligible for refunds. Final invoicing will reflect the actual delivered quantity.
5. Shipping, Delivery & Risk of Loss
5.1 Shipping Charges
Shipping is not listed on Estimates or Sales Orders unless explicitly requested. Final shipping charges will appear on the invoice.
5.2 Transfer of Risk
Once items are shipped, risk transfers to the Customer. We cannot guarantee carrier delivery dates.
5.3 Shipping Damage or Delay
We will assist with carrier claims when possible, but delays or damage caused by the shipping carrier are not our responsibility.
5.4 Split Shipments
Additional charges may apply for multiple locations or staggered deliveries.
6. Payment Terms & Billing
6.1 Payment Schedule
Payment is due upon receipt unless NET terms have been approved.
6.2 Deposits
Some orders require a deposit before production. Deposits are non-refundable after artwork approval.
6.3 Late Payments
Late invoices may incur fees, and services may be paused until the account is current.
7. Returns, Refunds & Defective Items
7.1 Promotional Products
- Decorated items cannot be returned or refunded.
- Defective items or incorrect decoration will be remade or replaced.
- Over/under runs are not defects.
7.2 Printing & Packaging
Printed items are non-returnable unless they differ from the approved proof.
7.3 Digital Subscriptions & Recurring Services
Subscriptions may be canceled anytime to stop future billing.
Refunds are not issued for prior or current subscription periods.
7.4 Claim Window
All claims must be submitted within 7 business days of delivery.
8. Intellectual Property
8.1 Customer-Supplied Artwork
You assume responsibility for ensuring that all artwork, logos, and files you provide are legally owned or licensed.
8.2 Company-Created Artwork
Designs created by OneStop Northwest remain our intellectual property unless a written transfer agreement is executed or client had hired us specifically to create a graphic for them.
9. Service-Specific Terms
9.1 Promotional Products
- Decorated items are final and non-returnable.
- Color and product variations across batches are industry-standard and not considered defects.
- Over/under runs apply to most items (5–10%).
- Exact quantities may be available on request for an additional fee.
9.2 Printing & Packaging
- Color matching is subject to CMYK/PMS variation due to materials, ink absorption, and finishing.
- Final printed colors may vary slightly from digital proofs.
- Over/under runs of 5–10% are standard.
9.3 Creative & Design Services
- Design work includes a set number of revisions (specified in your estimate).
- Additional revisions or concept changes may incur additional charges.
- Native/source files are not included unless purchased separately or stated in writing.
9.4 Digital Marketing Services
Includes SEO, social media, ads, email marketing, and online reputation services.
- Performance results vary; no guarantees are made for ranking, engagement, conversions, or revenue.
- Customer must provide timely approvals and access to accounts/platforms.
9.5 Website Design, Development & Hosting
- Hosting uptime is managed by third-party providers; we are not liable for outages, downtime, or interruptions.
- Edits outside of maintenance plans will incur hourly or project-based fees.
- Failure to pay hosting fees may result in service suspension.
- Websites may be disabled if malicious content, spam, or abuse is detected.
9.6 Company Stores & Online Portals
- Configured portals are customized systems; setup fees are non-refundable.
- Inventory levels, supplier timelines, and decoration times may vary by product.
- Employee or customer misuse of the store is not the responsibility of OneStop Northwest.
9.7 Consulting, Support & Business Solutions
- Consulting is advisory in nature. We do not guarantee financial, operational, or legal results.
- Recommendations depend on accurate information provided by the Customer.
10. Limitation of Liability
To the fullest extent permitted by law:
- OneStop Northwest is not liable for indirect, incidental, or consequential damages.
- Total liability for any order or service is limited to the amount paid for that order or service.
11. Indemnification
You agree to indemnify and hold OneStop Northwest harmless against claims, damages, or losses arising from:
- Improper use of products
- Unauthorized or illegal artwork
- Failure to follow care or usage instructions
- Customer-supplied content
12. Cancellation Policy
12.1 Before Production
Orders canceled before production may incur fees for design, labor, or pre-production costs.
12.2 After Production Begins
Orders cannot be canceled once production has started.
12.3 Digital Services
Subscription services may be canceled at any time. Refunds are not available for periods already invoiced or completed.
13. Governing Law
These Terms are governed by the laws of the State of Washington. Any disputes shall be resolved within Washington State jurisdiction.
14. Updates to Terms
We may modify these Terms at any time. The most current version will always be posted on our website.
What format do you want next?