Alderbrook Resort & Spa
Luxury Resort Gift Shop Merchandise | Custom Promotional Products & Brand-Compliant Printing
The Vision
Alderbrook Resort & Spa partnered with OneStop Northwest to refresh their resort gift shop with premium, custom branded merchandise that aligns with their luxury hospitality brand. After browsing our online promotional product shop at promo.onestopnw.com, the Alderbrook team came to us with a curated list of specific items they wanted for their retail space.
Their goal was to quickly source high-quality gift shop merchandise, ensure accurate brand representation, and place the products into their store with minimal disruption to resort operations.
Our Approach
Once Alderbrook selected their desired items from our online promo shop, OneStop Northwest created a polished product presentation to confirm specifications, branding details, and retail suitability. Following the presentation phase, we moved seamlessly into the sales order stage, where Alderbrook reviewed pricing based on selected quantities.
This collaborative process allowed the client to refine their order—adjusting quantities and removing select items—ensuring the final assortment met both budget and merchandising goals while maintaining a premium retail offering.
After approval, we managed the full sourcing, production, and vendor coordination process for all branded promotional products.
Brand Integrity & Quality Assurance
All merchandise was produced in strict alignment with Alderbrook Resort & Spa’s brand guidelines, with careful attention to logo placement, color accuracy, and overall print quality.
During a hands-on quality check conducted personally at the Alderbrook gift shop, we identified a color inconsistency in the logo imprint on the shot glasses. We immediately coordinated with our supplier to correct the issue and reprint the items. The replacement shot glasses arrived within one week, meeting brand specifications and ensuring the final retail display reflected Alderbrook’s standards.
This proactive quality assurance process underscores our commitment to delivering branded merchandise that is accurate, refined, and brand-safe.
The Result
Initial product shipments began arriving within a week and a half, allowing Alderbrook to quickly merchandise and launch their refreshed gift shop. The new branded items were immediately available to guests and staff, enhancing the resort’s retail experience with professionally curated, on-brand products.
Results at a Glance
- Fast Turnaround: Initial deliveries began within 1.5 weeks
- Streamlined Ordering: Online product selection, presentation, and sales order refinement
- Brand-Compliant Printing: Merchandise produced to exact brand guidelines
- White-Glove Quality Control: On-site product review and verification
- Rapid Resolution: Corrected items reprinted and delivered within one week
- Seamless Execution: End-to-end sourcing and order management by OneStop Northwest
Services Provided
- Resort gift shop merchandise sourcing
- Custom promotional products & branded retail items
- Online promo shop product selection
- Product presentations & sales order management
- Brand-compliant printing & quality assurance
- Vendor coordination & delivery oversight